1. General Refund Policy
At UrbanPulsePodcasts, we strive to provide high-quality podcast production and media services. This
refund policy outlines the terms and conditions under which refunds may be requested and processed.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service was not delivered as agreed upon in the contract
- Technical issues on our end prevented service delivery
- Quality of delivered work does not meet agreed specifications
- Cancellation within the specified cancellation period
3. Refund Time Periods
3.1 Production Services
- Full Refund: Available if cancelled within 48 hours of contract signing and
before work begins
- Partial Refund: Available up to 7 days after project initiation, minus
completed work
- No Refund: After 50% of project completion or delivery of final assets
3.2 Subscription Services
- Monthly Plans: 14-day money-back guarantee from subscription date
- Annual Plans: 30-day money-back guarantee from subscription date
- Usage-based: Refund available for unused portions
3.3 One-time Services
- Consultation Services: 24-hour cancellation policy for full refund
- Workshop/Training: 7-day cancellation policy for full refund
- Equipment Rental: Full refund if cancelled 48 hours before rental period
4. Non-Refundable Services
The following services are generally non-refundable:
- Completed podcast episodes that meet specifications
- Digital assets that have been delivered and approved
- Third-party services purchased on your behalf
- Custom work that has been specifically created for your project
- Services used beyond the specified refund period
5. Refund Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@urbanpulsepodcasts.com
- Include your order/contract number and reason for refund
- Provide any relevant documentation or evidence
- Wait for our team to review your request (typically 3-5 business days)
5.2 Refund Processing Time
Once a refund is approved:
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 7-14 business days
- Digital wallet refunds: 3-7 business days
6. Partial Refunds
Partial refunds may be issued when:
- Part of the service has been completed satisfactorily
- Some deliverables have been provided and accepted
- Third-party costs have been incurred
- Equipment or resources have been allocated
7. Quality Guarantee
We stand behind the quality of our work. If you're not satisfied with the final product:
- We offer unlimited revisions within scope
- If revisions don't resolve issues, partial refund may be considered
- Quality disputes will be reviewed by our senior production team
8. Cancellation by UrbanPulsePodcasts
If we need to cancel or discontinue services:
- Full refund for services not yet provided
- Reasonable notice will be given when possible
- Alternative solutions may be offered
9. Dispute Resolution
If you disagree with our refund decision:
- Request escalation to management within 14 days
- Provide additional evidence or reasoning
- Final decisions will be made within 30 days
- Mediation services may be utilized for complex disputes
10. Force Majeure
Refunds due to circumstances beyond our control (natural disasters, pandemic restrictions, etc.) will
be handled on a case-by-case basis with fair consideration for all parties.
11. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately
upon posting on our website. Existing contracts will remain subject to the policy in effect at the
time of agreement.
12. Contact Information
For refund requests or questions about this policy, contact us at:
UrbanPulsePodcasts
Email: support@urbanpulsepodcasts.com
Phone: +60 3-2182 5000
Website: urbanpulsepodcasts.com
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Malaysia Time)
13. Legal Framework
This refund policy is governed by Malaysian consumer protection laws and regulations. In case of
conflicts, local regulations will take precedence.